Privacy Policy

This Privacy Policy explains how LevelUp (“we”, “us”), operated by Alaeddine Mincer, collects, uses, and protects your information when you use our service.

1. Information We Collect

• Account information: your name, email address, and password (stored hashed), or profile details from a third-party sign-in such as Google.
• Content you create: tasks, habits, notes, plans, and other data you enter into the Service.
• Usage and device data: pages viewed, features used, and basic technical information, collected through analytics.
• Payment information: processed by our payment provider. We do not store your full card details.

2. How We Use Your Information

• to provide, maintain, and improve the Service;
• to operate your account and process subscriptions;
• to power AI features when you use Levai;
• to communicate with you about your account, security, and updates; and
• to understand how the Service is used so we can improve it.

3. AI Processing

When you use Levai, the relevant content from your request may be sent to third-party AI providers (such as Google Gemini and Anthropic) to generate a response. We do not use your private content to train third-party models, and we ask our providers to process it only to serve your request.

4. Service Providers We Share Data With

We use trusted third parties to operate the Service. These include:

• Paddle: payment processing and billing (merchant of record).
• PostHog: product analytics.
• Google: optional sign-in and optional calendar sync.
• AI providers: to power Levai.
• Email and hosting providers: to deliver emails and run the Service.

We do not sell your personal information.

5. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and measure usage. You can control cookies through your browser settings, though some features may not work without them.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where we must keep records to meet legal or accounting obligations.

7. Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To make a request, contact us using the details below.

8. Data Security

We use reasonable technical and organizational measures to protect your data, including encryption in transit and hashed passwords. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

The Service is not intended for anyone under 16, and we do not knowingly collect their data.

10. International Transfers

Your data may be processed in countries other than your own, including where our service providers operate. We take steps to ensure it remains protected when transferred.

11. Changes to This Policy

We may update this Policy from time to time. We will update the “Last updated” date when we do, and material changes may be communicated to you directly.

12. Contact

For privacy questions or requests, contact us at hello@iammincer.com.